Partnership between UUNET and SIC

 

SIC

SIC is positioned as a world-wide operating Application Service Provider (ASP) with offices in Europe and North America. SIC takes care of installation, service, maintenance, hosting and management of Enterprise Resource Software (ERP) and e-commerce applications. Due to the integration of those systems with the internet, SIC creates the basis for advanced B2B solutions, portals and online shops. Further core competences of SIC include the service and support of ERP software e.g. SAP R/3. Moreover, the solutions incorporate Management Information Systems (MIS), Customer Relationship Management (CRM) und Supply Chain Management (SCM).

The SIC team is able to look at over 10 years+ experience. The proficiency of solutions is complemented by outstanding know-how of diverse industrial sectors. Our consultants provide special knowledge about Banking & Insurance, Pharmaceutical & Chemical Industry; Commerce & Retail as well as Automotive. Currently, 80+ consultant are working on world-wide projects, which are coordinated from five offices: Switzerland, USA, Malta, Germany and UK.

UUNET

UUNET is the market leader in transmission of internet voice and IP data. In this partnership, UUNET provides all required network services and services up to the IP level. Additionally, UUNET will make sufficient space in their data center available and is taking care of services (electricity, water, cooling and access security).

The strength of this partnership lies in the exact definition of the duties and the concentration of the each partner on their core competences.

SIC provides the ERP and application know-how as well as the required human resources in order to give full service to the clients and their demands. The responsibilities against the customers are clearly assigned. SIC is liable for the software and hardware. UUNET is accountable for the IP net, operational resources and access security.

Distribution of tasks and duties

Aufgaben

 

SIC Group

 

UUNET

Network HW ( Router etc.) Provision and maintenance

 

 

 

UUNET

Provision of the Data Center space and power, cooling and access controls

 

 

 

UUNET

Third party insurance for Data Center (Fire, Water)  

 

 

UUNET

Third party insurance for HW, SW and loss of property caused by SIC

 

SIC/Allianz as insurer

 

 

Provision of consultants for ASP services

 

SIC

 

 

Provision of network consultants

 

 

 

UUNET

Provision of SW and HW
- for Hosting

 

Client

 

 

Provision of SW and HW
- for ASP

 

SIC

 

 

Responsibility for Backup and Recovery of the data of the last 4 weeks

 

SIC

 

 

Responsibility for archiving of relevant data (5-10 years) with a concluded project

 

SIC

 

 

Development of reports and ABAP/4 according to effort

 

SIC

 

 

Printing on the server and spooling to the client

 

SIC

 

 

Printing to the client

 

Client

 

 

Archiving of the server

 

SIC

 

 

Archiving Data Select

 

Client

 

 

Backup and Recovery

 

SIC

 

 

HW and SW maintenance (excl. network appliances)

 

SIC

 

 

Escalation procedures of problems with 1st level and 2nd Level

 

SIC

 

 

Escalation procedures of problems with 3rd level

 

SIC with HW/SW vendors

 

 

Escalation procedures of IP problems or network

 

 

 

UUNET

Lease lines

 

 

 

UUNET

Overall responsibility

 

SIC

 

 

 

 
 

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